Warranty

Coverage

Hardware warranty scales with your plan: Basic includes a 1-year hardware warranty, Standard a 3-year warranty, and Pro a limited lifetime replacement benefit (up to two covered Moose Gate units per year). All warranties apply while service is active and the account is in good standing, when the unit is installed behind a properly rated surge protector.

What's Covered

The warranty covers the Moose Gate unit itself against defects in materials and workmanship under normal use, including:

• The scanner.
• The built-in 7-inch screen.
• The controller.
• The enclosure.
• The relay/contact output.

What's Not Covered

The following are not covered by the Moose Gate unit warranty:

• Electric door lock hardware, such as maglocks and electric strikes.
• The bar buzzer or release button.
• Transformers.
• HDMI splitters.
• Second screens or TVs.
• Door wiring.
• Installer labor.

The warranty also does not cover damage from power issues or surges without proper surge protection, misuse, vandalism, water or weather damage, or modifications.

Quoted Installation Hardware

When Moose Gate quotes and installs door-release hardware as a separate package, that hardware carries a one-year parts warranty and 90-day labor coverage unless your written quote states otherwise. 120V electrical work and any work outside the quoted scope are excluded.

Replacement And Returns

Covered units are replaced while service is active and the account is in good standing, up to your plan's annual replacement limit (see the plan terms above), with the failed unit returned. If you cancel, return the Moose Gate unit within 30 days; unreturned equipment is billed at the published replacement cost.

Questions

Questions about this warranty can be sent to sales@moose-gate.com or through the contact section on our site.